Kustomer AI Response Bot for Knowledge Base

We’re excited to share that we’ve supercharged our bot experience with AI Responses. The AI response interaction uses OpenAI to respond to questions in your chat assistant using information found on your public knowledge base, bypassing the need to engage with a support rep.  What’s more, you can easily set up AI responses in a few clicks, by adding AI interactions to a custom chatbot that includes intents, or by selecting a “Respond with AI” template that does the work for you. 

NOTE: The AI response interaction is only available for Pro assistants on the chat channel.