The word “kustomer” in lowercase black letters; the u has two dots above it, resembling eyes and creating a smiley face within the text.
Kustomer Pricing

Flexible pricing that fits 
your business needs

Kustomer AI
Deploy AI agents, deliver real-time insights, and orchestrate customer experiences with your existing CX stack.
Pricing built around engaged conversations and customer outcomes
A faint, circular WordPress logo is centered on a plain, light gray background.
With annual contract.
Talk to Sales
Kustomer AI + Platform
Power smarter, faster customer experiences with an intelligent CX platform that unifies AI and orchestration.
Flexible enterprise solutions, built to scale with you
A faint, circular WordPress logo is centered on a plain, light gray background.
Starting rate for AI Add-ons.
Talk to Sales

Great CX starts here

Learn more about what’s included in Kustomer’s packages
Bring intelligence and precision to every stage of the customer journey
AI
Kustomer AI
Kustomer AI + Platform
Kustomer AI 
+ Platform
Kustomer AI for Customers
AI Profiles
External sources for AI
AI Agent Team Assistant
Kustomer AI for Reps
Coming Soon
AI Summaries (Handoff and Close summaries)
Coming Soon
Writing Enhancement Tools
Coming Soon
2-Way Message Translation
Coming Soon
Suggested Responses and Next Steps
Coming Soon
Automated Actions
Coming Soon
Data Explorer
Coming soon
Turn customer data into real time understanding  
Data
Kustomer AI
Kustomer AI + Platform
Kustomer AI
+ Platform
Custom Insights Pane
Depends on your helpdesk plan
Custom Objects & Tasks
Depends on your helpdesk plan
100M
Custom Attributes (per Klass)
Depends on your helpdesk plan
500
API Rate Limit
Depends on your helpdesk plan
2,000 RPM
Integrations
Depends on your helpdesk plan
Yes
Brands
Depends on your helpdesk plan
300
Languages
Depends on your helpdesk plan
All
Internal & Public KB Articles
Depends on your helpdesk plan
Portal
Depends on your helpdesk plan
MCP Server
Knowledge Base Assistant
Depends on your helpdesk plan
Search Assistant
Depends on your helpdesk plan
Observability Assistant
Depends on your helpdesk plan
Unify every channel. Power every AI experience.    
Omnichannel
Kustomer AI
Kustomer AI + Platform
Kustomer AI
+ Platform
Omnichannel Messaging:

Chat, Email, Text and Voice
A circular button with a lowercase letter i in the center, typically representing information or info.
Some configuration may require a statement of work and an implementation fee
Depends on your helpdesk plan
Yes
Facebook
Depends on your helpdesk plan
50 pages
Instagram
Depends on your helpdesk plan
50 accounts
WhatsApp Business Accounts
Depends on your helpdesk plan
5 accounts
Orchestrate smarter AI-powered service at any scale
Workflows
Kustomer AI
Kustomer AI + Platform
Kustomer AI
+ Platform
Conversations & Task Routing
Depends on your helpdesk plan
10 queues per team
SLA Management
Depends on your helpdesk plan
Business Rules & Customer Workflows
A circular button with a lowercase letter i in the center, typically representing information or info.
The availability of support channels may vary depending on the current state of your system's initial setup. 
Depends on your helpdesk plan
200
Number of Outbound Webhooks
Depends on your helpdesk plan
5
Number of Inbound Webhooks
Depends on your helpdesk plan
20
Workflows Assistant
Depends on your helpdesk plan
Automations Assistant
Depends on your helpdesk plan
Smart Routing
Depends on your helpdesk plan
Make smarter decisions with AI powered insights
Reporting
Kustomer AI
Kustomer AI + Platform
Kustomer AI 
+ Platform
Conversations & Customer Reports
Depends on your helpdesk plan
Team Pulse - Real Time Supervision
Depends on your helpdesk plan
Observability Assistant
Depends on your helpdesk plan
Put security and trust at the center of your organization
Trust
Kustomer AI
Kustomer AI + Platform
Kustomer AI 
+ Platform
Data Masking (Beta)
Depends on your helpdesk plan
Google and Microsoft Authentication
Depends on your helpdesk plan
Custom Permission Sets
Depends on your helpdesk plan
20 sets
SAML Single Sign On
Depends on your helpdesk plan
SCIM
Depends on your helpdesk plan
AI Evaluations & Conversation Safeguards
Add-ons
HIPAA Enabled Subscription
Depends on your helpdesk plan
$
Support that scales across your organization
Support
Kustomer AI
Kustomer AI + Platform
Kustomer AI 
+ Platform
99.9% Product Uptime w/ SLA Credits
Depends on your helpdesk plan
Customer Success Manager
Depends on your helpdesk plan
Add-ons
Implementation
A circular button with a lowercase letter i in the center, typically representing information or info.
Some configuration may require a statement of work and an implementation fee
Depends on your helpdesk plan
$

Kustomer Voice (including talk, SMS, and transcription) and WhatsApp pricing is pay as you go.

For a full list of features and historical plans, click here

Empowering innovators and industry trailblazers

The image shows the TURO logo, with the word TURO in bold white capital letters inside a black, right-pointing arrow shape.The word EVERLANE is written in bold, black, all-capital letters on a white background.The image displays the word kin. in bold, lowercase black letters with a period at the end, on a light background.The image shows the Rappi logo in black, cursive script on a white background.Black, bold, bubble-like letters spelling SKIMS on a white background.The loveholidays logo in black text, with a heart-shaped sun icon to the left of the word loveholidays on a light background.The word sweetgreen is written in lowercase black letters on a light gray background.White aplazo text and logo on a dark gray background, with the logo featuring a stylized lowercase a to the right of the text.Catawiki logo featuring a bold, black square with a white semicircle inside, placed to the left of the lowercase word catawiki in a modern, rounded font.Terra Kaffe logo featuring a stylized coffee cup icon to the left of the brand name Terra Kaffe in bold text.The HopSkipDrive logo features a heart shape with a car silhouette inside, followed by the name HopSkipDrive in bold, black text.The image shows the TURO logo, with the word TURO in bold white capital letters inside a black, right-pointing arrow shape.The word EVERLANE is written in bold, black, all-capital letters on a white background.The image displays the word kin. in bold, lowercase black letters with a period at the end, on a light background.The image shows the Rappi logo in black, cursive script on a white background.Black, bold, bubble-like letters spelling SKIMS on a white background.The loveholidays logo in black text, with a heart-shaped sun icon to the left of the word loveholidays on a light background.The word sweetgreen is written in lowercase black letters on a light gray background.White aplazo text and logo on a dark gray background, with the logo featuring a stylized lowercase a to the right of the text.Catawiki logo featuring a bold, black square with a white semicircle inside, placed to the left of the lowercase word catawiki in a modern, rounded font.Terra Kaffe logo featuring a stylized coffee cup icon to the left of the brand name Terra Kaffe in bold text.The HopSkipDrive logo features a heart shape with a car silhouette inside, followed by the name HopSkipDrive in bold, black text.

Try Kustomer AI for free

Try for free
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram