The all-in-one, AI-powered customer service platform
Seat-based pricing
Conversation-based pricing
Improve your customer experience with AI Add-ons
AI Add-on
AI Agents for Customers
Optimize self-service with AI Agents for Customers—
starting at $0.60 per engaged conversation.
AI Add-on
AI Agents for Reps
A breakthrough AI copilot increasing agent efficiency
by 65% starting at $40 per user/month.
Improve your customer experience with AI Add-ons
AI Add-on
AI Agents for Customers
Optimize self-service with AI Agents for Customers—
starting at $0.60 per engaged conversation.
AI Add-on
AI Agents for Reps
A breakthrough AI copilot increasing agent efficiency
by 65% starting at $0.15 per conversation.
Every plan includes platform, agent productivity, omnichannel capabilities and support
For email, whatsapp, SMS, and Voice, pricing is pay-as-you-go
Compare all featuresSeat-based
Enterprise
$89 per seat/month
Ultimate
$139 per seat/month
Conversation-based
Enterprise
$0.35 per conversation/month
Ultimate
$0.50 per conversation/month
Platform
Custom Objects & Tasks
5M
100M
Custom Attributes
250
500
API Rate Limit
1,000 RPM
2,000 RPM
3rd Party Integrations
Proprietary Integrations
Audit Log
Automatic Language Detection
Brands
25
300
Languages*
20
All
Sandbox
$
1 included. Ability to purchase more
Collaboration Users
1:1
Unlimited
Custom Klasses
50
100
Webhook Rate Limit
1,000 RPM
2,000 RPM
Workflow & Automation
Business Rules
100
200
Custom Workflows
100
200
Conditional Branching
Callable Workflows
External REST API Calls
Visual Workflow Builder
Workflow Debugging Tools
# of Outbound Webhooks
2
5
# of Inbound Webhooks
10
20
Tasks
Skills-Based Routing
Translations
Knowledge Base
Internal & Public KB Articles
Portal
Reporting & Analytics
Conversation Report
Custom Reports
Data Retention For Reporting
2 Years
2 Years
Object & Event Analysis
Reporting AI Generated Insights
Scheduled Exports
Search & View Customer Data
Segmentation by Sentiment
Standard Reports
Team Pulse - Real Time Supervision
Communication Channels
3rd Party Text
Chat
Lite Customer Assist
Chat Business Hours
Proactive Chat
Chat - Styling
Email
Notifications (Email & Browser)
Facebook
25 Pages
50 Pages
Instagram
25 Accounts
50 Accounts
Voice - Third Parties
WhatsApp Business Accounts
3 Accounts
5 Accounts
Agent Productivity
Conversation & Task Routing
Bulk Actions
Business Hours
Conditional Fields
Global Search
Custom Insights Panel
Custom Searches
Custom Sub Statuses*
50
50
Customer Satisfaction Surveys
Inline Macros Shortcuts
Real-Time Collaboration
Required Fields
Sentiment Tracking
SLA Management
Snooze Conversations
Split & Merge Conversations
Team Features
Support
99.9% product uptime W/ SLA credits
Community
Custom Configuration*
Customer Success Manager
Email & Chat Support**
Help Center Documentation
Kustomer University
Standard Support Hours
M - F / 8AM - 8PM local time
M - F / 8AM - 8PM local time
Data Storage
Attachment Storage
(conversation-based only)
(conversation-based only)
3GB / 1k committed
conversations
conversations
4GB / 1k committed conversations
Attachment Storage
(seat-based only)
(seat-based only)
20GB + 5GB / full time user
40GB + 10GB / full time user
Object Storage
(conversation-based only)
(conversation-based only)
150MB / 1k committed conversations
300MB / 1k committed conversations
Object Storage
(seat-based only)
(seat-based only)
10GB + 500MB / full time user
20GB + 1GB / full time user
Security
Basic Data Deletion Tools
Data Masking (Beta)
Custom Permisson Sets
10 Sets
20 Sets
Google & Microsoft Authentication
Message Redaction
Multi-Region Disaster Recovery
SAML Single Sign-on
$
SCIM
Add-On
AI Agents for Customers
$0.60 / engaged conversation
$0.60 / engaged conversation
AI Agents for Reps
(conversation based)
(conversation based)
$0.15 / conversation
$0.15 / conversation
AI Agents for Reps
(seat based)
(seat based)
$40 per user/ month
$40 per user/ month
HIPAA Compliance (conversation based)
$0.10 / conversation
$0.10 / conversation
HIPAA Compliance (seat based)
$25 / user
$25 / user
Implementation*
$
$
Kinesis
$
AI Add-ons
Agent Assist
AI Agents Across AI Teams
100
1,000
AI Profiles
AI Prompt Automation Builder
External sources for AI
AI-Generated Insights
*Some configuration may require a statement of work and an implementation fee
**The availability of support channels may vary depending on the current state of your system's initial setup. Learn more about support availability here
Join the elite league of businesses who put their trust in Kustomer
FAQs
Conversation-based pricing includes a base price per conversation, with optional AI and other add-ons available for an additional per-conversation fee.
Seats are unlimited, so your entire team can collaborate without extra costs.
For customers opting for seat-based pricing, the total cost is calculated as: Seats + AI Add-ons + (Optional) Premier Support or Implementation Plans
Both Enterprise and Ultimate packages include Basic Support at no additional cost.
Yes! Our Ultimate Bundle offers an all-inclusive option, combining our AI and key features for a single per-conversation price—giving you the full power of Kustomer. Seats remain unlimited.
Yes. For customers looking for a complete solution—including our platform and AI add-ons—we offer "all-inclusive" bundles at competitive rates:
- Enterprise Bundle: $129 per user/month
- Ultimate Bundle: $179 per user/month
These bundles provide a seamless, fully integrated experience at a discounted price.
We offer three AI add-ons to enhance your customer experience and team efficiency:
- AI Agents for Customers – $0.60 per engaged conversation
- AI Agents for Reps – $40 per user/month or $0.15 per conversation
- AI Agents for Leaders – Coming soon
- Premier Support is our highest-tier support package, designed to help you maximize your CX operations with expert guidance, proactive solutions, and a dedicated team committed to your success.
- Contact your CSM to learn more!
For seat-based pricing, AI Agents for Customers follow conversation-based pricing, with a usage fee per engaged conversation.
For conversation-based pricing, all add-ons are charged on a per-conversation basis.
The only other usage-based charges apply to channel usage, including:
- SMS
- Voice