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New at Kustomer

Smarter Routing & Seamless Task Follow-up
A man sits on a yellow couch working on a laptop. The image promotes a Kustomer webinar titled Smarter Routing & Seamless Task Follow-Up, scheduled for Mon, Dec 16th, 2-3pm ET. Task icons are displayed in the foreground.

Efficiency isn’t just a goal, it’s a competitive advantage. With over 1.5 million conversations routed and 300,000 tasks created, Kustomer’s newest features are setting the standard for streamlined, personalized customer experiences.

Kustomer’s new skills-based routing enabled Daki to reduce handle time by 86%.

“I’m thrilled about this new feature (skills-based routing) and the added flexibility it will bring to our queue management rules,” shares Daniel Goncalves, Head of Customer Experience at Daki. “The ability to pair our best customer with our top agents is a promising opportunity to enhance SLAs and overall customer experience where it matters most.”

Presentation Highlights:

  • Efficient Tasks: Prioritize actions effectively and never miss a follow-up.
  • Smarter Routing: Skill-based routing for the right agent, every time.
  • Voice Support Expansion: Now in the UK, Germany, and Australia.
  • CX Success: How leaders cut response times and personalize at scale.

Discover how Kustomer’s innovative task automation, skill-based routing, and expanded voice support allow your team to focus on what truly matters—delivering exceptional customer experiences.

Our product experts will walk you through practical use cases, showcase customer success stories, and share insights on how to best implement these features.

Don’t miss this chance to learn how Kustomer’s latest updates can help your team save time and elevate your customer service.

Speakers
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Daniel Goncalves
Head of Customer Experience
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Ayleen Perez
Head of Customer Operations
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Lindsay Bayer Ray
Product Manager
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Nathan Darko
Product Manager
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Billy Bateman
Product Marketing
Moderator
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