MaestroQA

Every Kustomer conversation contains clues about what’s driving revenue, where customers struggle, and what’s putting your business at risk. MaestroQA transforms those conversations into explainable, actionable intelligence—helping you solve problems faster and improve performance across the company.

One Platform for Your Conversation Data

MaestroQA ingests 100% of your Kustomer interactions and connects conversation data to your operational data, giving you complete visibility and context. Our AI platform enables fully custom AI logic – create explainable, auditable prompts that measure exactly what matters to your business, whether that’s finding churn drivers, checking compliance, or spotting product gaps. Prompts are calibrated with human feedback to ensure accuracy, then converted into AI-driven metrics that run on every conversation—transforming raw conversation data into continuous, actionable insight.

When ad hoc questions arise or you want to dig deeper, use AskAI to run ad hoc analysis in plain language—unlocking instant answers and accelerating time to insight.

Deliver the right insights to the right people. Build custom reporting workspaces for each team or individual, complete with AI-driven metrics, flexible filters, and clickable data that lets you open related tickets, inspect conversation details, and even run AskAI on the data — all without leaving the workspace. Enterprise-grade permissions ensure everyone sees exactly what’s relevant to their role.

Go Beyond Insight—Drive Action

Insights are only valuable if they lead to change. MaestroQA turns findings into follow-through: flag critical conversations, trigger targeted QA reviews, and launch coaching or action items directly from your data. Track results over time so your conversation data becomes a living system of record for how your business learns, adapts, and improves.

Platform Highlights

• Analyze 100% of Conversations: Get complete visibility and move beyond biased random samples.
• Custom AI, Your Way: Create and refine explainable prompts, calibrate for accuracy, and publish at scale—no black-box AI.
• AskAI for Ad-Hoc Questions: Investigate new issues on the fly with natural language queries and get insights in seconds.
• Complete Context: Combine Kustomer data with operational context to slice results by product, merchant, region, customer segment, etc.
• Faster Time to Value: Quickly create and refine custom prompts to surface meaningful, actionable insights—delivering measurable business impact without long setup cycles.
• Action Built In: Trigger QA reviews, coaching workflows, and follow-up actions directly from in Maestro—closing the loop between analysis and improvement.
• Enterprise Workspaces & Permissions: Create secure, team-specific views for Ops, Product, Risk, and Leadership.
• Export Data: Export structured insights to your data warehouse or BI tools to power reporting across the business.

Business Impact

MaestroQA transforms conversation data into a source of competitive advantage. By monitoring 100% of Kustomer interactions and pairing them with operational context, teams can:

• Catch churn signals and compliance issues before they escalate.
• Remove friction and inefficiency from key workflows.
• Give product and operations leaders a live feed of customer insight to guide strategy.
• Align the entire company around explainable, trustworthy data.
• Respond to emerging trends in days—not months—so opportunities aren’t missed.

Why Kustomer + MaestroQA

Together, Kustomer and MaestroQA turn every conversation into a competitive advantage. You get full visibility into 100% of interactions and explainable AI that surfaces the insights that matter most. The result? Clearer priorities, faster action, and measurable impact across your entire organization.