Customer Assist

Reduce queries by 45% with our AI-powered chatbot

A smiling person with curly hair and a rust-colored shirt stands next to an image of champagne-colored heeled boots. Chat bubbles discuss getting the boots in champagne and leather shoe care. AI-Generated label is visible.

Meet Customer Assist

Instant, personalized support, anytime, anywhere

A customer support chat shows a user asking about their order. The support agent requests email verification, confirms the order is out for delivery, and the user then asks when their package will arrive.

Enhanced customer  issue resolution

Automatically resolve customer issues with accurate, conversational AI-powered answers. Delight customers with instant information and seamless handoffs to human agents, ensuring uninterrupted and personalized service.

A chatbot interface shows a user asking about their recent order status. A flowchart below details an AI checking Shopify orders: if found, it answers with the status; if not, it transfers to an agent.

Efficient workflow automation

Boost productivity by creating chatbot workflows with an easy visual interface and templates. Enhance customer engagement with dynamic, personalized conversations and streamlined interactions through intent detection

A customer support chat shows an agent confirming a products color. An image of nude high-heeled shoes labeled Champagne Bo.. $63.00 is displayed in the chat.

Data-driven personalization and insights

Optimize customer interactions by integrating real-time CRM data into your chatbot workflows, delivering tailored solutions. Improve service quality with reporting dashboards to monitor responses and key metrics like customer satisfaction and resolution rates.

Two women laughing outdoors; one wears a white top and ripped jeans, highlighted with a yellow circle, while the other wears a denim jacket and sunglasses. Theyre sitting on a low wall with trees in the background.

“On day one, Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing. “

TJ Stein

Head of Customer Experience

Your ultimate customer assistant

Customer Assist is packed with versatile features to enhance customer experience

Schedule Demo

AI responses

Automatically solve customer issues with safe, accurate answers using your support content, powered by advanced AI language models.

A customer support chat window shows a user asking, Do you offer expedited shipping? The response is, Yes, we do! followed by a link to related articles about shipping.

CRM-powered resolutions

Integrate real-time CRM data into your chatbot to deliver informed responses, anticipate needs, and offer tailored solutions.

A customer support chat asks which product to return from order #1087. Images and prices of clothing options—plaid jumpsuit, wide leg pants, cropped jacket—are shown below the chat.

Dynamic conversation workflows

Create interactive flows for personalized recommendations based on customer inputs, engaging them with tailored questions and responses.

A customer support email draft asks if the user is contacting about a new or existing order, with options to generate a response or expand text, and buttons labeled “New order” and “Existing order.”.

Intent detection

Streamline customer interactions by allowing the conversational assistant to identify key words or phrases, guiding users to the right dialogue for accurate responses.

A customer support chat interface with a message box asking, What can we help with today? and options for generating or expanding a response. A customer reply bubble below says, Customer Response.

Instant Answers

Delight customers with instant answers to common queries, like "How do I track my shipment?" accessible with one click on your website.

A help center interface asks, Are these the answers you are looking for? and lists three questions: tracking a shipment, multiple package arrivals, and returning items without a prepaid return label.

Seamless handoff to human agents

Seamlessly transition conversations from the chatbot to your human support team for uninterrupted service and a personal touch.

A summary titled AI-Generated Recap describes a customers request for a navy blue large sweater before the holidays, notes that automated help was provided, and states the customer will be connected to a team for more assistance.

Reporting dashboards

Gain visibility into customer satisfaction, resolution rates, and deflection scores to continuously improve your service.

Bar chart showing weekly breakdown of customer assist conversations by status: abandoned (blue), ended (yellow), transferred (purple), and interrupted (red), from July 26 to August 30. Highest on August 9 and 16.

Code-free configuration

Create and launch advanced chatbot workflows effortlessly using a user-friendly visual interface and ready-made templates.

A flowchart showing an AI-powered system that answers customer inquiries using a knowledge base. If feedback is negative or the answer isnt found, the inquiry is transferred to an agent; positive feedback ends the conversation.

A woman with long hair wearing a white shirt and plaid pants sits on a yellow couch, smiling while holding a credit card and looking at a laptop.

Supercharge your support with Customer Assist.