Your AI for customer experience

Autonomously resolve issues with always-on, contextual AI agents

Move beyond rules-based automation. Our AI agents use natural language understanding, conversation context, and historical data to resolve complex support interactions autonomously. 

Empower your human agents with real-time contextual intelligence

Design and deploy complex CX workflows without writing code. Configure conditional logic, integrate third-party APIs, and orchestrate multi-step automations through a visual interface.

Deploy AI Agents with ease with AI guidance

Design and deploy complex CX workflows without writing code. Configure conditional logic, integrate third-party APIs, and orchestrate multi-step automations through a visual interface.

Lead with confidence through instant CX insight

Turn every question into a clear, data-backed answer. Get real-time visuals, simple explanations, and practical recommendations that help you make faster, smarter decisions across your CX organization.

Bring intelligence to every member of your CX team with purpose-built assistants

Leverage AI Assistants to design workflows, write knowledge base articles, develop AI Agents, and a lot more without having to switch tools or buy add-ons.

“So far, 70% of all conversations coming into chat are fully automated using Kustomer’s AI.”

“Kustomer gives us the confidence to scale with AI without sacrificing speed, accuracy, or the customer experience.”

Combine control with intelligence

Balance speed with accuracy by configuring AI to match each use case. Use deterministic logic for guaranteed outcomes, and predictive AI for complex scenarios that need contextual understanding.

Never wonder why AI made a decision

Best-in-class observability shows you the reasoning, procedures used, and step-by-step logic behind every AI action, with recommendations from our Observability Assistant.

Scale automation without
losing trust

Start with high control and low autonomy, then progressively expand AI capabilities as your team validates performance, moving from AI assistance to autonomous execution at your own pace.

Deploy AI with confidence with
AI Evaluations

Automatically evaluate every AI interaction for accuracy, tone, and compliance, testing hundreds of conversations at once to ensure consistent performance.

Set escalation controls with
AI Guardrails

Guardrails, failsafes, and escalation controls let you set thresholds and route high-risk conversations to a human when needed.

Deploy AI in days, not quarters

Use our visual AI Agent Studio to build, test, and launch sophisticated AI workflows without writing code or waiting for developer resources

Make changes on the fly

Configure reasoning logic, update procedures, and optimize AI behavior through an intuitive interface your CX ops team can manage independently.

Maintain and improve autonomously

Monitor performance, roll back changes, and iterate on AI agents with built-in version control and testing environments—no engineering tickets required.