The word “kustomer” in lowercase black letters; the u has two dots above it, resembling eyes and creating a smiley face within the text.

Agent Assist

Boost agent efficiency by 65% with our AI-powered copilot

A man stands outside using his phone, while another man wearing a headset speaks, shown in close-up. Onscreen chat bubbles and icons suggest a customer service conversation about booking a suite.

Meet Agent Assist

Give agents the most advanced tools to deliver exceptional customer experiences.

Schedule Demo
A support chat interface shows a user requesting to change a flight date to 12/19. The support agent replies with availability for the new date and a small fare difference, offering a “Flight Change Fee” button for the user to proceed.

Resolve customer 
issues swiftly

Agents have all the tools at their fingertips to resolve issues quickly, from accessing past conversations to using prompts for instant communication and translating languages.

A user asks to reserve a seat on a new flight in a chat interface. The automated response suggests booking a preferred window seat with extra leg room. The interface background is purple with icons at the bottom.

Foster long-term 
customer relationships

By leveraging real-time customer data combined with KIQ, Agent Assist empowers customer support teams with personalized prompts to engage with their customers.

A digital interface shows a conversation with solution and reply cards about booking seat 12F on a flight for Benjamin Taylor, offering options to apply, and a message input area with a sent response visible.

Keep agents happy

Free up agent time from repetitive and mundane tasks, allowing them to focus on resolving high-priority issues.

A woman with glasses squeezes a lemon into a glass of water in a modern kitchen, smiling. A yellow circle highlights her head.

Amare Global’s customer service agents have been using Agent Assist to polish spelling and grammar in outbound emails and chats. We’ve also fine-tuned our response shortcuts, making them more effective for 90% of customer inquiries. Agents love how user-friendly KIQ is compared to other tools, especially our ESL agents who find it invaluable for crafting messages confidently

Your ultimate support companion

Agent Assist is packed with versatile features to enhance agent productivity

Schedule Demo

Suggested responses

Automated AI generated responses informed by CRM data and internal Knowledge Bases.

A chat window shows a question about checked bag fees for Elite status. The response says the first checked bag is free for Elite members; additional bags cost $40. A related article link labeled Checked bag fees is shown.

Conversation summaries

Instant summaries of customer conversations with chatbots and/or other agents prior to a transfer.

A chat interface displays a users question about travel or health advisories, followed by an AI-generated response listing flight number KN545 to Mexico City, with a flight date of 12/19 and a note about advisories.

Text enhancements

Automatic polish of written responses into friendlier tone with grammar and spelling corrections.

A message box shows an email saying, youre flight NYC to Mexico City 12/17. when do you wnt insted? with spelling errors underlined. A Fix Spelling & Grammar button is below.

2-way translations

Expand reach and global support with message translation between agents and customers.

A chat conversation with two text bubbles: one in Spanish saying they need to depart on 12/19 instead, translated to English below. The reply in Spanish offers availability for the new date and asks to proceed.

Suggested actions

Receive immediate recommended 
next steps on categorized tasks.

A card with the heading Solution and the text Update billing and mailing address to match. There is a purple sparkle icon and a blue Apply button on the right side.

AI generated insights

Relevant customer information added to timeline for agents to easily personalize interactions.

A summary box with the heading AI Insights Summary and the text Customers most love the frequent traveler rewards program.

Tone and brand configuration

Add your unique brand personality and character to AI responses.

A user interface screen with the text: Respond to customers in a friendly and confident tone. Two dark buttons and a blue progress bar appear above the text.

Additional data sources

Integrate external data sources to expand the customer data that trains Agent Assist.

A settings menu showing three options: Knowledge Base, URLs, and Free Text. Each has a green Trained label and a blue toggle switch, all indicating activation. Icons precede each option.
A man wearing a headset with a microphone is looking intently at a computer screen, appearing focused and engaged in a call or online meeting.

Supercharge your support with Agent Assist.

Schedule Demo
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