AI Agents for Reps:

Smarter Support. Happier reps. Better outcomes.

At Kustomer, we’re redefining what it means to deliver effortless, exceptional customer experiences. In 2024, we introduced an advanced Agentic Reasoning Engine–purpose-built for customer service–and unveiled a cohesive AI Agent solution and roadmap to unlock the full potential of human-AI collaboration within customer service. Last fall, we launched AI Agents for Customers, enabling businesses to autonomously resolve inquiries across any channel.

Today, we’re bringing our advanced Agentic Reasoning Engine to the agent desktop with AI Agents for Reps. These AI-powered assistants are designed to work hand-in-hand with human reps to boost efficiency by 30%, eliminating time typically wasted on tedious tasks.  

What Are AI Agents for Reps?

Think of AI Agents for Reps as the ultimate personal assistant for your customer service team. Seamlessly integrated into your rep’s daily workflow, AI Agents proactively deliver insights, retrieve crucial information, and manage repetitive tasks. Whether it’s generating responses from past interactions, surfacing relevant customer data, or suggesting the next best action, these AI Agents simplify complexity and empower reps to focus on what they do best - delivering outstanding service.

76% of CX Leaders who are using AI say it has helped their frontline reps be more efficient in their jobs. Explore survey

Everything Your Reps Need—Built In

  • Copilot Q&A
  • Suggested Actions
  • Suggested Responses
  • Customer Summaries
  • Conversation Summaries

AI Agents for Reps go far beyond summarizing conversations—they empower support teams with an intuitive, chat-based interface for real-time collaboration. Reps can ask questions and engage in two-way conversations with AI Agents, who not only understand the full customer and case context, but also suggest next steps to drive resolution. With rep approval, AI Agents can even take action on their behalf—streamlining workflows and boosting productivity.

“AI Agents for Reps embody our commitment to redefining customer service through innovative automation. With advanced reasoning skills, our AI Agents proactively manage complex, repetitive tasks, enabling reps to dedicate their full attention to meaningful customer interactions. This represents a major shift from reps having to do it all to now being able to focus on delivering exceptional customer care.”

— Jeremy Suriel, Co-Founder & CTO, Kustomer

How AI Agents Help Reps

Relevant insights for better customer interactions

AI Agents anticipate rep needs by surfacing relevant insights like most recent purchase order, previous service interaction, or subscription expiration date, enabling quicker and more accurate responses to customer issues. This helps resolve inquiries at lightning speed while maintaining precision.

Real-time answers for faster resolutions

Reps can ask questions and get instant, personalized answers from AI Agents pulled from across your data sources. From troubleshooting faster to drafting more consistent, accurate customer responses, AI Agents help your team onboard more quickly.

Suggested actions with automated execution for streamlined efficiency

By automating repetitive and time-consuming tasks like updating customer contacts, canceling Shopify orders, or routing conversations, these assistants free up reps to focus on complex problem-solving and relationship-building, accelerating overall resolution times.

A New Era in Customer Service Efficiency

In today’s fast-paced service environment, achieving rapid resolution times without sacrificing accuracy or customer satisfaction is paramount. According to Deloitte, organizations with advanced AI service are 4.6 times more likely to report excellent customer satisfaction. That’s because AI—when thoughtfully integrated—doesn’t replace humans; it enhances them.

AI Agents for Reps do exactly that by leveraging Kustomer’s robust CRM data and advanced reasoning engine, while collaborating with reps who bring essential empathy and emotional intelligence to the table. Magical customer service moments happen when AI Agents and human reps work together in real time through a conversational interface—enabling faster, smarter, and more personalized support.

Helping Leaders Scale People, Not Problems

  • Boost productivity and cost efficiency: A 30% increase in rep efficiency adds 12 productive hours per week—worth $420/week or $22,680 annually per rep (assuming $35.00 hourly rate). 
  • Improve service quality and consistency: Issues are resolved faster and with greater accuracy, leading to improvements in service quality, consistency and effectiveness.
  • Build customer trust and loyalty: Personalized and efficient interactions lead to higher satisfaction rates and more loyal customer relationships. 55% of consumers say they would spend more for personalization.

By combining speed, focus, and efficiency, AI Agents for Reps help teams meet the ultimate goal: resolving customer issues quickly, accurately, and with exceptional satisfaction.

Helping Reps Focus on What Matters Most

  • Confidence grows as AI Agents provide instant access to critical data and actionable suggestions, decreasing average handle times.
  • Average handle time improves as manual tasks are automated, allowing reps to stay focused on making sure the customer is satisfied.

AI Agents for Reps allow reps to focus more time on what they do best - service customers.

AI Agents for Reps is now available in beta

We’re excited to announce that AI Agents for Reps is launching in beta today and will be generally available as an add-on to all Kustomer subscription plans this summer. AI Agents for Reps can be quickly and easily configured using Kustomer’s AI Agent Studio - no coding required. This transformative feature represents a significant step forward in Kustomer’s mission to empower businesses of all sizes and industries with smarter, more scalable service solutions.

Ready to learn more about how AI Agents for Reps can transform your team’s productivity and your customer experience? Request a demo today! 

Or if you are already using Kustomer, reach out to your CSM to apply for the beta.

If you want to learn more about how AI Agents for Reps works, check out our Help article.