Meet KIQ Agent Assist:
An AI-Powered Copilot Increasing Agent Efficiency by 65%
Empower your agents to resolve customer issues and enhance personalization
Suggested Responses
Resolve Customer Issues In Record Time
Empower agents with instant communication prompts driven by Generative AI, leveraging internal knowledge bases. We’re excited to soon launch integrations with additional sources including the Kustomer CRM for more personalized customer interactions.
AI Text Enhancements
Elevate Brand Representation With Enhanced Communication
Automatically expand messages or make them concise using AI, improve grammar, and correct spelling for friendlier and more professional customer interactions. We’re thrilled to announce the upcoming launch of brand tone selection to help businesses express themselves in their unique character.
2-Way Translations
Extend Your Global Reach With 2-Way Translations
Translate messages between agents and customers to provide support worldwide. KIQ Agent Assist provides translation capabilities in over 53 popular languages.
Conversation Summaries
Enable Uninterrupted Customer Service With Smooth Customer Handoff
Summarize lengthy conversations for quick consumption and seamlessly transfer summaries between chatbots and agents or among agents ensuring continuity and context.
Stay Tuned for Exciting Updates
Our AI-Powered Features are Redefining Agent Efficiency and Customer Satisfaction.
Take Actionable Steps to Optimize Your Customer Experience
Dashboards & Reporting
Report out customers support metrics to your executives with observability dashboards showcasing your top used features, impact on handle time, and improvement in CSAT score.
Dashboards & Reporting
Report out customers support metrics to your executives with observability dashboards showcasing your top used features, impact on handle time, and improvement in CSAT score.
Sort and Resolve Repetitive Tasks With Artificial Intelligence
Suggested Actions
Automatically categorize tasks with clear, actionable next steps, such as transferring to a specialized department for resolution, sending a help article, extending a credit offer, and more.
Suggested Actions
Automatically categorize tasks with clear, actionable next steps, such as transferring to a specialized department for resolution, sending a help article, extending a credit offer, and more.
Engage With Customers as if You’ve Been Lifelong Friends
AI Generated
Customer Insights
Retrieve critical details from the CRM, such as VIP status, birthdays, satisfaction ratings, and best and worst interactions, within the timeline for instant personalization.
AI Generated
Customer Insights
Retrieve critical details from the CRM, such as VIP status, birthdays, satisfaction ratings, and best and worst interactions, within the timeline for instant personalization.
Why Customers Love Us
“Amare Global’s customer service agents have been using KIQ Agent Assist for the past four months to polish spelling and grammar in outbound emails and chats. We’ve also fine-tuned our response shortcuts, making them more effective for 90% of customer inquiries. Agents love how user-friendly KIQ is compared to other tools, especially our ESL agents who find it invaluable for crafting messages confidently.”