parcelLab

The parcelLab integration for Kustomer transforms your post-purchase operations by integrating Convert, Engage, and Retain into your CRM workflow. Now, your customer service teams can provide real-time, proactive updates on orders, deliveries, and returns—directly within Kustomer.

Integration benefits:

• Real-time post-purchase visibility: Instantly access live shipment updates and return statuses directly within Kustomer, helping agents resolve WISMO (“Where is my order?”) tickets faster.
• Centralized workflows: Reduce tool-switching and empower your support team with embedded tracking and return info—no need to leave Kustomer.
• Branded experiences: Bring your white-labeled, fully embedded tracking and returns pages into the support conversation for a seamless, on-brand customer journey.
• Support for complex fulfillment: Gain visibility into split shipments, international orders, and multiple carriers from one place—ideal for brands with sophisticated logistics.

This integration enhances team efficiency and improves customer satisfaction by resolving delivery and return-related tickets with greater speed and accuracy.

Order tracking data integration

Centralized Shipment Insights
See real-time tracking data pulled from parcelLab directly inside Kustomer, including delivery status, carrier updates, and expected delivery dates—even across multi-box or split shipments.

Faster WISMO Resolution
>Quickly identify order issues and respond with up-to-date tracking information without leaving the support ticket.

Use cases:

• Embedded Shipment Status Widget: Display live tracking details inside the Kustomer timeline using parcelLab’s integration.
• Automated Tracking Lookup: Retrieve tracking events and shipment statuses by customer email or order ID and inject them into chats or emails with a single click.
• Personalized Responses: Trigger branded delivery updates in support responses using real-time order context.

Return status data integration

Real-Time Returns Overview
Surface return eligibility, RMA status, and refund timelines without switching between tools. parcelLab's flexible return flows—including exchanges, warranty claims, and international returns—are all visible to agents.

Streamlined Case Management
Improve first-touch resolution by giving agents full visibility into open or completed returns within Kustomer.

Use cases:

• Return Lookup by Customer Info: Instantly access a shopper’s return status using email or order number.
• Automated Return Responses: Use parcelLab return events to trigger personalized responses or automate resolution based on return stage (e.g., “in transit,” “received,” “refund issued”).