Loris
Loris is the AI conversation intelligence platform, turning customer interactions into insights that drive action—fueling growth, improving experiences, and informing smarter decisions. Using proprietary AI models designed specifically for customer service, Loris surfaces the hidden risks and opportunities in everyday conversations. Brands depend on Loris for everything from spotting emerging issues from a recent launch or marketing campaign to identifying compliance risks from customer complaints to pinpointing high-value customers at risk of churn. And find these insights across every channel and type of agent – from humans to bots.
Loris + Kustomer
Customer experience leaders know that better data leads to better outcomes. With Loris and Kustomer, you get omnichannel voice of the customer analytics and conversation-level quality assurance – supercharging your customer service platform to deliver holistic insight. Whether you're trying to improve agent performance, reduce customer friction, or surface product gaps faster, Loris helps you do it with clarity and speed.
AI-Powered Conversation Intelligence
Loris goes beyond simple sentiment analysis. It uses AI models purpose-built for customer service to uncover what’s happening in each message, what’s driving contact, and how agents are performing. The result? You get a complete view of every conversation without reading every transcript.
Surveyless Voice of the Customer
Track sentiment trends, discover emerging issues, and understand why customers are reaching out—all without manual tagging or low-response CSAT surveys. Loris analyzes your customer conversations across all channels and surfaces the insights that matter most.
Data-Driven Quality Assurance
Ditch random QA sampling and costly manual assessments. Use AI to tell you how your human and AI agent workforce is handling every conversation, so you can coach based on real patterns, not guesswork. Agent Insights, an AI-powered QA policy builder, and flexible conversation selection give you more visibility with less effort.
Faster Answers and Time to Value
With features like Ask Loris, CX leaders and analytics teams can get the answers they need instantly, without spending weeks on data analysis. And since Loris has a pre-built library of AI models built in, getting started is a fraction of the time of other analytics and quality intelligence tools. The platform is used by leaders at top brands in eCommerce, fintech, and SaaS to reduce cost per case, increase CSAT, and improve QA efficiency.
Proven Results
23% reduction in cost per case
5x improvement in QA efficiency
20% increase in CSAT
“We’ve saved countless hours and have a much clearer understanding of what’s driving customer friction. Loris has been a game changer.” — Jon Helin, VP of Customer Support, Calendly
Ready to See It in Action?
Get a joint demo of Loris + Kustomer and see how conversation intelligence and customer management work better—together.