CX Challenges Survey | Kustomer

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CX Challenges Survey

In this era of rapidly evolving consumer expectations and technological advancements, as a customer experience leader, you face increasing pressure to ensure their brand’s support is simultaneously impeccable, personalized, efficient, and consistent.

Hope Dorman

Mar 05

13 min read

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In this era of rapidly evolving consumer expectations and technological advancements, as a customer experience leader, you face increasing pressure to ensure their brand’s support is simultaneously impeccable, personalized, efficient, and consistent.

But what gets in the way of making that a reality for the CX leaders and front line agents?

To better understand these challenges, Kustomer surveyed CX professionals on their biggest obstacles in 2024, their expectations for 2025, and the factors influencing their ability to meet customer demands.

Get the latest data on top CX challenges

Learn how you can overcome the top challenges affecting CX leaders in 2025