AI Agents for Reps
Boost agent efficiency by 30% with our AI-powered assistant
Transform service reps to super reps
Give reps AI superpowers to deliver exceptional customer experiences.
Your rep's new best friend: a copilot that knows it all
Give your reps a smart AI copilot that’s always in their corner. With real-time collaboration, they can ask questions and get instant, personalized answers pulled from across your data sources. From troubleshooting faster to drafting customer responses using CRM data and internal knowledge, AI Agents help your team work smarter, not harder.
One click, zero hassle:
let AI handle the busywork
Make resolving customer issues effortless with AI-powered automation. With just one click and your rep’s approval, our AI Agents handle the next-best action—whether it’s updating records, canceling orders, or routing conversations—so your team can stay focused on what really matters: delivering great customer experiences.
Supercharge your reps with AI for speedy support
No more putting customers on hold while your team scrambles through profiles and past conversations. Our AI Agents instantly pull together concise, context-rich summaries, giving your reps everything they need to help customers quickly and confidently. That means smooth handoffs, uninterrupted conversations, and a seamless experience every time.
Your ultimate service rep companion
AI Agents for Reps give reps the information and context they need, when they need it to deliver exceptional customer experiences.
Copilot
Allow your reps to ask questions and receive contextual, data-driven answers from AI Agents using a variety of sources.
Suggested actions
Benefit from intelligent, next-best action recommendations that let your reps complete tasks with a single click.
Customer summaries
View concise summaries of customer profiles that are automatically and periodically updated.
Conversation summaries
Quickly capture customer interactions to ensure smooth continuity, even during temporary disengagements or transfers.
Suggested responses
Receive response suggestions, based on CRM data and knowledge sources for consistent communication.
Reply generators & text enhancers
Automatically produce polished reply messages that reflect the right tone, impeccable spelling, and precise grammar.
2-way translations
Expand your global reach with seamless two-way translations between agents and customers.
Reporting
Easily track improvements in key metrics such as First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
Code-free configuration
