AI Agents for Customers
Resolve 40% of customer inquiries with a team of specialized AI Agents
Our AI Agents are S-M-A-R-T
They’re designed to resolve customer issues, not just deflect them with human-like service.
Specialized expertise, maximum impact
Design multiple AI Agents, each specializing in a specific area, to bring greater flexibility, faster problem-solving, and smoother interactions. Kustomer AI Agents work together as a team, ensuring customer issues are resolved efficiently and seamlessly.
Always on, always everywhere
Kustomer AI Agents engage customers 24/7 across email, voice, SMS, chat, and WhatsApp—even responding automatically to web form submissions—ensuring seamless support on every channel.
Learn about Kustomer’s AI Agents for Voice - all native to our platform.
The perfect blend of AI with human empathy
AI Agents handle routine inquiries and escalate when human insight is needed—like for policy exceptions—while reps can hand interactions back to AI Agents for resolution. With full context retention and smart handoffs, you get efficiency without losing the personal touch.
“So far, 40% of all conversations coming into chat are fully automated using Kustomer's AI solution. This frees up our human agents to focus on more personalized interactions and complex issues.”
Chad Warren
Sr. Manager of Customer Service
Your ultimate customer assistant
AI Agents for Customers offers instant, human-like support anytime, anywhere.
Autonomous customer responses
AI Agents automatically respond to customer inquiries with safe, accurate answers using real-time CRM, knowledge base and intent data.
Omnichannel coverage
AI Agents can respond to customer inquiries across email, chat, voice, SMS, WhatsApp and web forms.
AI Agents on Kustomer Voice
A truly native AI-powered Voice agent to answer customer calls - no 3rd party add ons required.
Advanced search tools
Our more focused search and data retrieval ensures AI Agents work faster and more effectively to resolve customer inquiries.
External data sources
Integrate AI Agents third-party systems, data sources, and URLs including OpenAPI tools and Shopify.
Human in the loop
Seamlessly transfer complex tasks from an AI Agent to a human agent, then back to the AI Agent to complete the process efficiently.
Observability
Audit and monitor all AI Agent customer interactions to ensure a seamless and effective customer experience.
Analytics
Real-time insights help you monitor AI Agent performance, track customer satisfaction, and spot improvement opportunities.
Code-free configuration
